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WHY CHARON PLANNING
Case Studies: Administration & Technology
A provider of healthcare services
Our client wanted to enhance their employee communications
and service, streamline enrollment processes and improve the overall efficiency and accuracy of
their benefit administration processes. Charon Planning introduced and facilitated technology
solutions, a number of new processes and checks and balances aimed at lowering costs and increasing
accuracy. We coordinated the implementation of carrier interfaces and delivered state of the art
communication solutions including enrollment booklets and Web-based tools.
The improvements to the client's enrollment process,
employee communications and administration routines have reduced administrative expenses
by $100,000 and dramatically improved employee service levels.
A multi-national employment consulting organization
A new client was handling all of their benefit
plan administration in-house and struggling with an inadequate HRIS system. In just three
months, Charon Planning performed an administration assessment to identify needs, sourced
the vendor best qualified to meet those needs and facilitated the transition from in-house
administration to a fully outsourced administration solution, including online enrollment
and carrier connectivity.
As a result of the solution crafted and coordinated
by Charon Planning, the client's benefit administration costs have been reduced by 25-40%
annually.
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"You all did an awesome job on this!! Each of you are amazing."
Carol Albright
Vice President, Human Resources
Advertising Specialty Institute
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